Software to fix hardware
Fixably is an integrated software solution that allows repair technicians to manage repairs more efficiently so they can spend more time fixing their customers problems.
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Key Features
Fixably integrates directly toward Apple's own GSX, thus removing the need to access GSX continuously and swap between several programs. Create repairs, order parts, find and read articles, get clear instructions for compTIA's, for instance, assistance in knowing if diagnostics need to be run or not. All this, straight from the Fixably interface.
Your customers come first, which is why solutions that ease customer contact, especially over the counter, are crucial to all of us. Non-technicians will have a very simple step-by-step process to follow when receiving units at a location. Less human errors and happier customers.
The stock and inventory module provides full control and a great overview of your inventory. You can now automate processes in order to make sure all inventory is accounted for, and to keep in-house stocks at the correct level. This will provide a clear picture of funds tied to inventory.
Manage all internal and external users, set rights and optional pricing, hierarchies, relationship to corporate accounts and much more. Communicate directly with your customers through the e-mail messaging module, and an optional SMS messaging engine. Enable automated messages through both channels whenever an order is ready, or it's status changes.
Reports ranging from device types, repair volumes, employee efficiency and workload comparisons all assist in managing workflows and allowing you quickly identify the bottlenecks in your service processes. Financial reporting is comprehensive, providing a clear and true view of the business performance of your service operations. Our advanced reporting tool enables custom reporting at an incredibly granular level.
Our optional external customer portal, can be fully company branded and seamlessly connects to Fixably. Allow any or all of your customers to place service orders directly online and choose different delivery options.
Software to fix hardware
Fixably is a system that talks to everyone from the end customer, throughout your business and with Apple GSX, so we keep your repairs flowing smoothly.
Fixably is an integrated software solution that allows repair technicians to manage repairs more efficiently so they can spend more time fixing their customers problems.
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