Fixably - Customer stories

'With implementing just two use cases we could save EUR +50k annually'

Amac, an Apple Authorized Service Provider and leading electronics retailer in the Netherlands, was facing challenges with their in-house repair management system. The in-house solution, while initially promising, led to ongoing development costs and integration issues, holding back Amac’s ambitious growth plans. Seeking a sustainable and scalable solution, Amac turned to Fixably, a comprehensive after-sales operations platform. COO and Director of IT Operations at Amac, Bas de Vries, shares his thoughts on the journey.

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'With implementing just two use cases we could save EUR +50k annually'

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'With implementing just two use cases we could save EUR +50k annually'

Customer stories

'Fixably has saved us nearly 2,000 technician hours over the last four months — absolutely remarkable'

'Switching to Fixably has been a game-changer for our repair operations!'

'Fixably has allowed us to really keep things a little more organized and to be able to handle the customer load better'

'With implementing just two use cases we could save EUR +50k annually'

'I would need to have about 50 percent more technicians to do the same amount of work. This doesn't even take into account all the errors we avoid.'

'Over 50 percent of our customer communication is now automated, especially for business customers'

'You could develop a service management system, but it’ll cost ten times more and wouldn’t be worth the investment'

'Fixably helped us increase our technician performance and efficiency by 40%'

'We're going to continue expanding, and Fixably will be a necessary tool for this expansion, to keep control of our business'

'The most important thing, and the most useful thing, is that a single view has all the information we need on repairs'

'This is heaven right now for us to be able to do the things that we really need to do'

'Technicians want to do technical work, they don't want to mess around with software'

'We thought, If we're growing this much, we need a system to back it up'

'By eliminating all the time wasted managing repairs, we can free up time for other areas of our business'

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