Lab9 proudly stands as the sole Apple Premium Partner in Belgium, operating with 31 stores strategically located across all major cities. What sets the company apart is that each store features an in-house service center, staffed by dedicated technicians who handle repairs and services directly. This eliminates the need for shipping products to a central warehouse, enabling faster turnaround times and a more personalized experience for Lab9’s customers. At the heart of Lab9’s operations is a strong commitment to customer experience, which drives everything they do. From expert advice to immediate repairs and ongoing product support, Lab9 guarantees that every customer receives exceptional care at every location.
Jens Gits, Service & IT Manager at Lab9 Stores NV, shares how adopting Fixably revolutionized their repair operations:
“Switching to Fixably has been a game-changer for our repair operations! The improvements in time management and efficiency have exceeded our expectations. Tasks that used to take hours are now streamlined and automated, allowing our team to focus more on delivering excellent customer service.
Fixably’s user-friendly interface made the transition smooth for our staff, and the system has significantly reduced errors in our workflow. We’ve seen a noticeable improvement in repair turnaround time, and we’re able to handle more jobs with less hassle. Fixably has truly transformed the way we manage repairs, and we couldn’t be more satisfied!
Additionally, the seamless integration with GSX, Apple’s Repair Channel, has been outstanding. Fixably makes it incredibly easy to access Apple’s Global Service Exchange, ensuring that we’re always in sync with Apple’s repair processes and parts availability. This has further optimized our operations, allowing us to handle Apple device repairs more efficiently and with complete confidence. The synergy between Fixably and GSX has enhanced our workflow, giving us a competitive edge in providing fast, reliable service for Apple products.
One of the most valuable features is the real-time sync between appointments and Fixably. This integration has allowed us to manage customer appointments effortlessly, keeping our schedule updated automatically without the need for manual input. Our team can now prepare for repairs ahead of time, knowing exactly what’s coming next, which reduces downtime and helps us serve our customers more effectively. This synchronization has truly elevated the way we manage our repair calendar, ensuring a smooth flow of operations every single day.
At Lab9, customer satisfaction is at the heart of everything we do. Fixably has empowered us to meet and exceed customer expectations, providing quicker turnaround times, fewer errors, and a smoother overall experience. By making our processes more efficient and transparent, Fixably allows us to deliver the high-quality service our customers deserve, and we couldn’t be happier with the results.”
